This is for organizations
whose programs aren't
reaching people fully.

If you have a program, service, or intake process that people are not fully accessing, completing, or understanding — this work is for you.

  • Nonprofits with low program participation
  • Public programs with confusing or inconsistent access points
  • Community organizations with intake or referral issues
  • Funded programs preparing for review, expansion, or renewal
  • Teams that know something isn't working but can't see where the breakdown is

We find what's broken.
Then we fix the structure.

Most consultants diagnose. We diagnose and design — so you leave with findings you understand and solutions you can actually use.

Hidden barriers, made visible

We map every point where real people encounter friction — across your programs, systems, and services. Nothing assumed. Everything grounded in how people actually behave.

  • Confusion
  • Dead ends
  • Exclusion
  • Drop-off

Structure that matches real life

We turn findings into practical, prioritized solutions. Changes to program structure, intake processes, communication design, and user experience — built around your population, not an ideal one.

Work your team can carry forward

Deliverables are built for real organizations with real capacity constraints.

  • Tools your staff can use without a consultant in the room
  • Roadmaps built around your actual timeline
  • Frameworks that outlast the engagement

Programs don't fail because
people don't care.

They fail because the structure doesn't match the reality of the people it's meant to serve.

When a program has low uptake, high drop-off, or poor outcomes — the instinct is to work harder, spend more, or communicate differently. Rarely do we look at the structure itself.

That's usually where the answer is. Not in the messaging. Not in the outreach. In the design of the program — and whether it was built for the organization, or for the person walking in the door.

  • People can't find the program, or don't recognize it as relevant to them
  • Eligibility requirements exclude people who need the service most
  • The intake process is confusing, burdensome, or inaccessible
  • Staff can't explain the program clearly because the logic isn't clear internally
  • People get in the door — then fall out before completion
  • Outcomes data shows the program is reaching the wrong population
  • Partner organizations don't refer because the referral pathway is unclear

Four ways to
work together.

Each engagement is scoped for real teams with real constraints. We work efficiently and deliver clearly.

Start here $497

Program Access
Diagnostic

A focused review of one program, intake process, service page, or participant pathway — to identify where people may be getting confused, delayed, excluded, or dropping off.

Includes

  • Review of one program or service pathway
  • Review of up to 3 materials (form, flyer, web page, checklist, or email)
  • Access barrier snapshot
  • Top 5 issues identified
  • Top 5 recommended fixes
  • 30-minute debrief call
  • PDF summary report
Book the Diagnostic Low-friction first step before a full audit

Program Access Audit

Starting at $1,500

A focused assessment of your existing program or service — identifying where access breaks down and why. Best for organizations that already have a program in place but aren't getting the results they expected.

  • Barrier mapping across the full participant journey
  • Prioritized findings report
  • Actionable recommendations your team can use immediately
Book a Strategy Call

Program Design Intensive

Starting at $2,500

A structured engagement to design or redesign a program with access built in from the start. Best for organizations launching something new or rebuilding after something didn't work.

  • Program logic and flow mapped for real use
  • Participant-centered intake and experience design
  • Staff-ready documentation and implementation guidance
Book a Strategy Call

Systems & Experience Roadmap

Starting at $3,500+

For organizations ready to look across multiple programs and build a coherent, accessible infrastructure. Best for leaders who want a clear picture of what's working, what isn't, and what to do next.

  • Cross-program barrier analysis
  • Prioritized systems improvement roadmap
  • Stakeholder-ready presentation of findings
Book a Strategy Call
New Offer Starting at $900

Funding Readiness
Strategy

A focused session to strengthen how your program is positioned for funding, expansion, or review.

We identify weak points, clarify what's working, and build a bridge between your current structure and stronger outcomes.

Book a Strategy Call Start with an Audit

What you walk
away with.

Access barrier map

Participant journey snapshot

Prioritized findings report

Intake or referral process recommendations

Staff-ready implementation checklist

Plain language communication recommendations

Leadership-ready summary

Next-step roadmap

What an access
breakdown
looks like.

Before we ever talk about a solution, we have to see what's actually happening. This is the kind of situation we walk into — and what changes when you address the structure instead of the surface.

Example Access Breakdown

A family services program has strong funding and a needed service, but participation is low. After reviewing the intake process, referral instructions, eligibility language, and participant journey, we find that people are dropping off before enrollment because the process requires too many steps, unclear documentation, and no plain-language explanation of what happens next.

The fix

Simplify the entry point, clarify eligibility, redesign the intake flow, and create a staff-facing referral guide.

Built for organizations doing
hard, essential work.

  • Nonprofit organizations
  • Government agencies & public programs
  • Social impact organizations
  • Community service providers

We specialize in organizations working in:

Housing Stability Family Services Workforce Development Accessibility & Inclusion Benefits Navigation Community Health Reentry Programs Youth Services

"We've tried everything and the numbers still aren't moving."

If that sounds familiar — it's probably a structural issue. That's exactly what we're here to solve.

How it works.

Submit a short intake

Tell us what's happening in your program and where things aren't working. We review it before we ever get on a call.

Book a strategy call

We come into the conversation prepared with context and the right questions. 20 minutes. No pitch.

Get a clear next step

You leave with clarity on what's happening and how we can move forward. Defined scope. Defined deliverables. No ambiguity.

Book a Strategy Call

We reply within 2 business days.

This isn't general consulting.

We don't come in with a pre-built framework and fit your problem into it. We start with your people, your context, and your constraints.

Designed for real people, not ideal users

We design for the person with three jobs, inconsistent internet, a language barrier, and no time for a 45-minute intake. That's who most programs miss — and who we center from the start.

Findings that are concrete, not vague

You won't get a report full of "consider improving communication." You'll get a prioritized list of concrete changes with the reasoning behind each one.

Solutions built around your actual capacity

We think about your staff capacity, your budget, and your timeline. Every recommendation is designed to be implemented — not just documented.

No jargon. No mystery.

You'll understand every finding and every recommendation. We explain our thinking so your team can carry the work forward independently.

Led by
Nyjele Fletcher

Founder, Access Infrastructure Consulting

Access Infrastructure Consulting was built from lived experience, program navigation, research, resource coordination, and a deep understanding of how systems break down for the people they are supposed to serve.

Nyjele brings a people-first, structure-focused approach to program access — helping organizations see what is often missed: the gap between the program on paper and the real-life experience of the person trying to use it.

Background

  • BLS in Project Management
  • Capella MS Psychology — I/O Psychology in progress
  • Product & program research background
  • Lived experience navigating disability, family systems, public services, and access barriers
"The people who struggle most to access services are rarely the problem. The structure is."

Ready to see
where your program
is losing people?

Start with a conversation. No pitch, no pressure — just a clear look at what you're working with and whether we're the right fit.

Start with a Program Access Diagnostic Book a 20-Minute Fit Call

Or email directly — hello@accessinfrastructure.com